We offer refunds or exchanges on eligible jewelry within 30 days of delivery or pickup, with no restocking fee. Custom-made, sized or engraved jewelry is excluded from this policy. Your satisfaction matters to us. If you have concerns about an excluded piece, please contact us so we can explore a suitable solution. Change-of-mind refunds may be considered exceptionally, on a case-by-case basis, but are not guaranteed. This policy does not limit your rights under Quebec law, including legal warranties for defects or non-conformity. Existing orders remain subject to the terms that applied when they were placed.

For an eligible change-of-mind return, the jewelry must be unworn and in its original packaging. Please contact Labmond within 30 days of delivery or pickup.

Labmond pays for insured return shipping for approved returns. You may also drop off an approved return at our Laval showroom free of charge.

Existing orders remain subject to the terms that applied when they were placed.

Labmond jewelry, including its setting, is covered by a lifetime warranty against confirmed manufacturing defects. Following assessment, we will repair a covered defect at no charge or replace the piece if repair is not possible. This warranty does not limit your legal rights.

Existing orders remain subject to the terms that applied when they were placed.

Lab-grown diamonds are created using advanced technology that replicates the natural process of diamond formation. There are two primary methods used:

1. High Pressure High Temperature (HPHT):
   This process mimics the natural way diamonds form in the Earth. A tiny diamond seed is placed in a chamber with carbon, then subjected to extreme pressure and high temperatures. The carbon melts and forms a diamond around the seed, creating a gem that's structurally identical to a mined diamond.
2. Chemical Vapor Deposition (CVD):
   CVD uses a different method where a diamond seed is placed in a vacuum chamber. Carbon-rich gases are then introduced and heated to create plasma. The carbon atoms bond to the diamond seed layer by layer, eventually forming a complete diamond. This process takes place at lower pressures and temperatures compared to HPHT.

Lab-grown diamonds are identical to natural diamonds in terms of chemical composition, hardness, and brilliance, making them an ethical and sustainable alternative.

The 4Cs symbolize the key attributes that determine the beauty and brilliance of a diamond. Each "C" — Cut, Color, Clarity, and Carat Weight — contributes uniquely to assessing the diamond's overall quality and value.

For a deeper understanding of the 4Cs, explore our detailed guide the 4C's of Labmond.

Yes, lab-grown diamonds are 100% real diamonds. They are made of the same material (pure carbon) and have the same physical, chemical, and optical properties as mined diamonds. The only difference is their origin—lab-grown diamonds are created in a controlled environment rather than being mined from the earth.

Lab-grown diamonds are durable and can be cleaned just like natural diamonds. We recommend using a soft brush, mild detergent, and warm water to gently clean your jewelry. You can also bring your pieces to our store for professional cleaning and inspection.

The timeline varies. Simple designs like halo rings and pendants typically take about 2-3 weeks, while more intricate designs usually require 4-6 weeks on average.

To place an order, you have several convenient options:

1. Visit Our Store: Stop by our location at 3933 Blvd. Saint-Martin O #100, Laval, QC H7T 1B5, Canada, for a personalized shopping experience.
2. Call Us: Contact us directly at 1-844-522-6663 (LABMOND), and our team will assist you with your order or queries.
3. Contact Us Form: Alternatively, fill out the contact form on our website, and we'll get in touch with you promptly.
4. Connect on Social Media: You can also reach out to us through our social platforms: Facebook, Instagram.

We're here to make the ordering process smooth and enjoyable for you.

Yes, we offer resizing services for most of our rings. If your ring doesn’t fit perfectly, bring it to our store, and we’ll adjust it to your preferred size. Resizing is not available for certain custom designs.

Absolutely! At Labmond, we offer custom jewelry design services. Whether you want to create a unique engagement ring or a one-of-a-kind piece, our team will work with you to bring your vision to life using ethical, lab-grown diamonds and high-quality materials.