At Labmond, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your jewelry, we offer a flexible return policy:

1. In-Store Purchases:
   Items purchased in-store can be returned within 30 days of the purchase date for a full refund or exchange. To be eligible, the item must be in its original, unworn condition with all tags and packaging intact. Proof of purchase, such as your receipt, is required for all returns or exchanges.
2. Custom Orders & Engraved Items:
   Custom-made jewelry, including pieces with engraving or special modifications, cannot be returned or exchanged. We encourage customers to double-check all custom details before finalizing their order and we are always willing to find a solution that fits your needs
3. Return Process:
   Simply visit our store with the item and your proof of purchase to initiate a return. Our team will inspect the item to ensure it meets the return conditions, and we will process your refund or exchange accordingly.

If you have any questions about returns or exchanges, feel free to contact us or visit the store for more information. We’re here to help make your shopping experience with Labmond as smooth as possible!

Yes, if your return meets our return policy criteria, you will be refunded the full amount you paid for the item. However, please note the following:

• Eligible Returns: The item must be in its original, unworn condition with all tags and packaging intact, and accompanied by proof of purchase.
• Custom or Engraved Items: Custom-made or engraved pieces are non-refundable.
• Refund Method: Refunds will be issued via the same payment method used at the time of purchase.

We strive to ensure a smooth and transparent refund process. If you have any further questions, feel free to contact us or visit the store.

Yes, Labmond offers a lifetime warranty on all of our lab-grown diamonds. This warranty covers any manufacturing defects that may affect the quality or durability of the diamond. However, the warranty does not cover damage caused by regular wear and tear, loss, theft, or misuse.

For any issues with your diamond, simply bring it to our store for an inspection. If the issue is covered under the warranty, we will repair or replace the diamond at no cost to you.

Please note that the lifetime warranty applies only to the diamond itself, not to the jewelry setting or other components.

Lab-grown diamonds are created using advanced technology that replicates the natural process of diamond formation. There are two primary methods used:

1. High Pressure High Temperature (HPHT):
   This process mimics the natural way diamonds form in the Earth. A tiny diamond seed is placed in a chamber with carbon, then subjected to extreme pressure and high temperatures. The carbon melts and forms a diamond around the seed, creating a gem that's structurally identical to a mined diamond.
2. Chemical Vapor Deposition (CVD):
   CVD uses a different method where a diamond seed is placed in a vacuum chamber. Carbon-rich gases are then introduced and heated to create plasma. The carbon atoms bond to the diamond seed layer by layer, eventually forming a complete diamond. This process takes place at lower pressures and temperatures compared to HPHT.

Lab-grown diamonds are identical to natural diamonds in terms of chemical composition, hardness, and brilliance, making them an ethical and sustainable alternative.

The 4Cs symbolize the key attributes that determine the beauty and brilliance of a diamond. Each "C" — Cut, Color, Clarity, and Carat Weight — contributes uniquely to assessing the diamond's overall quality and value.

For a deeper understanding of the 4Cs, explore our detailed guide the 4C's of Labmond.

Yes, lab-grown diamonds are 100% real diamonds. They are made of the same material (pure carbon) and have the same physical, chemical, and optical properties as mined diamonds. The only difference is their origin—lab-grown diamonds are created in a controlled environment rather than being mined from the earth.

Lab-grown diamonds are durable and can be cleaned just like natural diamonds. We recommend using a soft brush, mild detergent, and warm water to gently clean your jewelry. You can also bring your pieces to our store for professional cleaning and inspection.

The timeline varies. Simple designs like halo rings and pendants typically take about 2-3 weeks, while more intricate designs usually require 4-6 weeks on average.

To place an order, you have several convenient options:

1. Visit Our Store: Stop by our location at 3933 Blvd. Saint-Martin O #100, Laval, QC H7T 1B5, Canada, for a personalized shopping experience.
2. Call Us: Contact us directly at 1-866-522-6663 (LABMOND), and our team will assist you with your order or queries.
3. Contact Us Form: Alternatively, fill out the contact form on our website, and we'll get in touch with you promptly.
4. Connect on Social Media: You can also reach out to us through our social platforms: Facebook, Instagram.

We're here to make the ordering process smooth and enjoyable for you.

Yes, we offer resizing services for most of our rings. If your ring doesn’t fit perfectly, bring it to our store, and we’ll adjust it to your preferred size. Resizing is not available for certain custom designs.

Absolutely! At Labmond, we offer custom jewelry design services. Whether you want to create a unique engagement ring or a one-of-a-kind piece, our team will work with you to bring your vision to life using ethical, lab-grown diamonds and high-quality materials.